Customer Assistance
In our desire to serve you better, we have set up a mechanism that will allow you, our dear members, to bring your concerns to our attention. You may share your feedback through any of these channels:


PHONE

You may call any of our branch offices. For concerns at the Head Office, you may call (02) 8911-2032 local 2502.

You may also call our Customer Care Hotline at the following numbers:

PLDT: (02) 8250 4667
Smart: 0998 848 5713
             0947 994 3285
Globe: 0917 841 8068
             0917 842 5650
SUGGESTION BOX

A Snap Shot Customer Satisfaction Survey is available in our branch offices. Simply fill out the form and drop it in our suggestion box.
POST MAIL

You may write the branch office near you.

For concerns at the Head Office, you may write the Consumer Assistance Group at 3F Corporate Affairs Division, AFPSLAI Building, Capinpin Avenue, Camp Aguinaldo, EDSA cor Col Bonny Serrano Road, Quezon City 1110.
WEBSITE

Log on to www.afpslai.com.ph, and click CONTACT US on the lower part of the Home page. Go to Feedback/Concerns. Fill-in the data required in the Feedback/Concerns Form, then click SUBMIT.
WALK-IN

If you wish to speak to someone in person about your concern, you may ask for the Consumer Assistance Officer or the Branch Head at our branch offices.
E-MAIL

You may also e-mail us at info@afpslai.com.ph.
BANGKO SENTRAL NG PILIPINAS

You may also file your concerns and complaints to the Bangko Sentral ng Pilipinas, Financial Consumer Protection Department. You may call (02) 8708-7087 or reach them thru e-mail at consumeraffairs@bsp.gov.ph.